Terms and Conditions

Terms of Service

Australian ETA Visa

WorkOz Ltd (www.workoz.com) provides processing for an Electronic Travel Authority (ETA), subclass 976, subject to the following Terms and Conditions.

By lodging an application online with payment through a Work Oz Ltd visa consultant, engages Work Oz Ltd to provide you with an Australian visa processing service to which you acknowledge, confirm an understand, whilst agreeing to the terms and conditions as set out in this Agreement.

Please be aware that to comply with Department of Immigration and Citizenship (DIAC) regulations, you are required to read the document titled “Migration Advice Professional Document” before viewing your results. A link to this document is provided in your registration email.

The Client acknowledges that they have had access to and the opportunity to read this document in full prior to making any payment to Work Oz Ltd (www.workoz.com).

Apply here for your ETA Visa

Definitions

"ETA" - Electronic Travel Authority (ETA), as prescribed under subclass 976 of the Migration Act 1958. For persons who require a short stay visit to Australia.

"Business day" - Monday to Friday 9.30am to 5.30am GMT, excluding all UK public holidays.

"Client" (‘You’ or 'Your') - defined as a person/persons visiting Work Oz Ltd (www.workoz.com) who has made payment to Work Oz Ltd (www.workoz.com) for the provision of an Australian visa or immigration service.

"Client Log-in Area" defined as the secure online system managed by Work Oz Ltd which allows a client to access our service from any computer with internet access by way of username and password.

"DIAC" - defined as the Australian Department of Immigration and Multicultural and Citizenship.

"MARA" - defined as the Migration Agents Registration Authority.

"MIA" - defined as the Migration Institute of Australia.

"Registered Migration Agent" – defined as a person registered by the Migration Agents Registration Authority (MARA).

"Service/Services" - defined as the service which you request via payment from Work Oz Ltd (www.workoz.com).

"Visa Processing Consultant" – defined as a person trained by Work Oz Ltd to assist in the processing of temporary visas for Australia.

"Website" - defined as Work Oz Ltd website, www.workoz.com

"Online Assessment" - defined as Work Oz Ltd online application which facilitates the user to submit their details for assessment via www.workoz.com.

Use of Service

The service provided as per the Terms and Conditions, outlined to include:

Upon Client completion and submission of the online ETA application form via the Work Oz Ltd website, request for an ETA will be processed by a Work Oz Ltd visa processing consultant within 2 business days under normal circumstances.

Your ETA grant is subject to approval from the Australian Government. If your ETA is approved, we will send confirmation via the contact details you have provided.

Please note that if you do not respond to any requests we submit for further details, your ETA application will not be processed and your payment will not be refunded.

Regardless of whether you decide later that you no longer require the visa, have a current visa or your visa is not approved the service charge has been incurred and is not refundable.

Work Oz Ltd cannot accept responsibility if any or part of these details was entered incorrect.

Please do not arrange any travel to Australia until you have received email notification that your ETA request has been approved by the Australian Government.

Fees

The fee for this service is £25 and is non-refundable.

You acknowledge that you are responsible for any other fees that may be incurred for the requirement of medicals, chest X-rays, court documents, couriers, certified copies, police checks, passport renewals and charges relating to the changing of Travel Plans.

ETA Processing times

In most circumstances ETA visas are processed INSTANTLY after your application is submitted.

However, if any details have been entered incorrectly the application will be submitted for manual processing. In this instance processing will take a maximum of 2 business days.

Applications may also be delayed for the following reasons:

The applicant has criminal convictions
The application has been "referred"
Referrals and delays in processing of ETA's
Some ETA visa applications will be ‘referred’ to the Australian High Commission.

In usual cases, there is an additional 3-4 working day period of time wait for referred ETA applications. If your ETA visa application is referred, you may or may not be required to provide additional personal details to the Department of Immigration.

If the Australian High Commission requires further information about you, Work Oz Ltd will notify you and advise the Australian High Commission accordingly and in turn advise you of the outcome.

Referrals and Refusals of ETA's

Work Oz Ltd are only responsible for processing of ETA applications; we do not and will not offer advice on how to proceed or what to do in the event your ETA visa application is refused. The fee paid includes processing of the ETA visa only and does not include appeals or additional services.

In the event that the request processed on our website establishes that you have an existing ETA, the fee you have paid is non-refundable. In such circumstances, we will issue you with confirmation of your current ETA status and the charge is applied for this service.

If the client enters incorrect information on their ETA application, the client will be subject to a repeat application and will incur an additional ETA application service charge of £25.

ETA Conditions

The conditions on a Visitor ETA are:

It is valid for visits to Australia for tourism or to visit friends or relatives.
It is valid for multiple visits within 12 months from date of issue.
The maximum length of each visit is three months.
You may not work while in Australia.
You must also hold one of the listed ETA - eligible passports.
The holder must depart within the validity of the Visitor Visa (ETA).
While in Australia the holder must not engage, for more than 3 months, in any studies or training.
ETA visas are electronic therefore no stamp or label will appear in your passport. The visa is linked to your passport number.

Regulation Of The Migration Advice Profession

Under Australian law, a person who wishes to operate as a migration agent in Australia must be registered with the Migration Agents Registration Authority (MARA).

The MARA maintains and operates a strict Code of Conduct that is intended to regulate the conduct of migration agents.

Information about the Regulation of the Migration Advice Profession can be found on www.workoz.com by clicking here.

Registered Migration Agents who work for Work Oz Ltd are bound by the code of conduct.

A copy of the Code of Conduct can be viewed by clicking here.

The client acknowledges that they have had access to read this document prior to making any payment transactions to Work Oz Ltd.

Disclaimer

The client acknowledges that this service is at the clients own risk.

The service provided is without any warranty, whether expressed or implied, including without limitation any warranty for the information, services provided in connection with this service, including without limitation the processing of Australian Visas and the outcome obtained by using this service agreement.

The information provided in this site is based on information supplied by Work Oz Ltd (unless otherwise specified), and is intended to be up to date and accurate. While every endeavour has been made to supply accurate information, errors and omissions may occur. Accordingly, Work Oz Ltd does not accept any liability for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission, whether negligent or otherwise, contained on this site.

Work Oz Ltd, its employees, affiliates, agents, third parties or related companies will not be liable in any way for any damages or costs arising from the use of this service or the inability to gain any access to the service in full or in part.

Work Oz Ltd will not be liable for changes in Australian Immigration Law that can occur whilst processing of your application that may result in an non visa grant or visa cancellation.

Personal Profile:

If you use the website, you are responsible for maintaining the confidentiality of your username and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your username and password.

When accessing the log in client Area, you are required to enter your username and password each time. Since access to this service is protected by your username and password, it is very important that you protect your password by making it known only to you. To ensure you are the only person that knows your personal access information, all access to your login information should not be written down or accessible to other persons, even if you believe it is disguised. Do not disclose your username and password to anyone.

Work Oz Ltd will not be held responsible for any access gained by third parties to your username and password, whether the login details were provided by you or were otherwise obtained.

Work Oz Ltd reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Affiliates, Referrals & Third Party

Work Oz Ltd may receive commissions, referral fees from third parties where we refer users of www.workoz.com to other websites that are not under the control of the Work Oz Ltd.

In this case, Work Oz Ltd is not responsible or liable for the services provided by a third party. We will not be liable for any content, advertising, products or services on or available from such websites or material.

Any dealings between you and any third party advertiser or merchant mentioned or linked to by means of a hypertext link from www.workoz.com including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between you and the relevant advertiser or merchant. Work Oz Ltd will not be liable for any loss or damage of any kind incurred as the result of any such dealings.

General

The validity, interpretation and performance of this Agreement will be governed by the laws of England and Wales.

The Client agrees that the terms and conditions of this Agreement.

No failure or omission by either party to undertake or observe the terms and condition of this agreement will, except in relation to obligations to make payments under it:

give rise to any right of action or claim against the defaulting party, OR
be treated for any purpose as a breach of this Agreement if such failure or omission arises from any cause reasonably beyond the control of that party.

Law Governing & Jurisdiction

If any part of these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions.

Any contracts entered into between you, the user, the client and Work Oz Ltd shall have been made in England and be governed by English Law.